Financial Assistance

Financial assistance is available for patients who receive medically necessary services and meet the eligibility requirements under the policy. If eligible for financial assistance, patients will receive a 100 percent discount or free care. The financial assistance program does not cover elective services.

Am I eligible?

In order to qualify for financial assistance, all of the following conditions must be met:

  • The patient must be uninsured or, in certain circumstances, have limited insurance coverage
  • The patient must be unable to access other programs that would cover medical expenses
  • The patient's annual family income must be no more than 300 percent of the current year Federal Poverty Guidelines
  • The patient must not have substantial cash assets
  • The patient must not have declined health insurance through an employer
  • The patient must not be ineligible for government sponsored coverage because of noncompliance with requirements
  • The service must be considered medically necessary (generally defined as urgent or emergent)
  • The patient must reside within a 25-mile radius of the facility where services are rendered
  • The completed application and all supporting documentation must be submitted to the Patient Account Services department, during the applicable time period, for review and approval

How do I apply?

Applications are available in English and Spanish. A copy of the Financial Assistance Policy and an application may be obtained by:

How will I know if I have been approved?

Once all requested documents are received, the application will be reviewed. An approval or denial letter will be mailed to each applicant. The Financial Assistance Application and documentation must be updated every six months, or when the patient's income or other key circumstances change. Each visit within the six month period is subject to be reviewed.


This policy does not apply to services rendered by independent physicians or practitioners that are not employed by Novant Health. This includes, but is not limited to, anesthesiologists, radiologists, and pathologists.

No individual who is eligible for financial assistance will be charged more than amounts generally billed for emergency or other medically necessary care to individuals who have insurance covering such care.

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