MedQuest Associates
MedQuest Associates - About Us
Community-based Services
We operate on the philosophy that healthcare is primarily a community-based service. All MedQuest Associates Imaging centers are created to be a permanent fixture in the communities in which they operate. To that end, each of our independent diagnostic imaging centers is staffed and operated at a local level. Talented professionals are employed to provide the best quality services to their own communities.

Quality Standards, Board Certification, and Accreditation
Our care givers have the credentials and experience to ensure you receive the highest quality imaging services. All of our radiologists are Board Certified. What's more, we are a preferred provider for an extensive array of managed care payers.
Our Locations
MedQuest Associates has over fifty locations in six states to serve you and your family's medical imaging needs. Please feel free to learn more about our various locations by clicking on the location nearest you on the map below or select from the list to the right.
Where We Are
Remarkable Physicians
Our Radiologist are Board Certified by the American Board of Radiology, which ensures that they have completed rigorous education and training standards. The Radiologist provides a written report to your referring physician. The involvement of a radiologist is an extremely important aspect of our service that isn't provided at other imaging facilities.
Superior Service
MedQuest Associates provides a superior level of medical imaging services to help referring physicians deliver the best possible treatment and patient care. Our radiologists pride themselves on providing responsive service to our referring providers. Reports are generated within 24 hours and are available to referring physicians through our online radiology information services.
Compassionate Staff
Our professional and caring staff also recognizes when a patient visits our imaging centers they may be worried or anxious about their health and the procedure itself. Patient comfort and convenience is paramount as well as sensitivity to the individual needs of each patient.
About Our Services
MedQuest Associates offers a full range of imaging services with board-certified physicians, certified technologists, service-oriented staff and state-of-the-art imaging technologies. All diagnostic imaging procedures must be recommended by your physician and require a physician order. Your physician's office staff can assist you with your appointment or you can schedule your procedure directly with us.

Our diagnostic imaging services use the latest technology, including CT scan, MRI, ultrasound, nuclear medicine, diagnostic X-ray, screening mammography and digital mammography. MedQuest Associates is dedicated to providing the highest standard of care in diagnostic imaging services.
Appointments
All diagnostic imaging procedures must be recommended by your physician and require a physician order. Your physician's office staff can assist you with your appointment or you can schedule your procedure directly with us.
Your Arrival
You will be asked to arrive before your scheduled appointment to allow time for you to complete the necessary paperwork. Please bring the following documents to your appointment:
Requisition/Order Form
Insurance Cards
Contact Information
Payment
Billing & Insurance
At MedQuest Associates, we want to assist you in coping with your financial requirements. Each health insurance company has different rules for filing claims. You may incur added expense if you fail to follow your insurer's requirements.

Financial Navigator
Our locations in North Carolina and Virginia offer the services of a “financial navigator” or "Price Estimator Line" to patients who need help estimating their insurance-covered and out-of-pocket expenses for imaging services.
Careers
MedQuest Associates is a part of Novant Health, an integrated not-for-profit health system nationally recognized for quality healthcare and innovation. If you are driven to succeed and share our desire to improve the health of our communities, then one of our locations might be the right place for you. MedQuest Associates offers many exciting opportunities for you to learn, grow and advance your healthcare career.
Find a Job
If you would like to join us in delivering the most remarkable patient experience in every dimension every time, we want to talk with you about possibilities on the MedQuest team. Employees at MedQuest are selected not only for their experience and ability but also for their willingness to deliver an exceptional level of customer service.
Online Payments
MedQuest Associates plays a proactive role in helping patients receive quality care. We work with an extensive national network of insurance and managed care organizations. Always putting the patient first means ensuring your experience in one of our locations is the best possible. Your experience as a patient continues throughout our care for you, until you are satisfied with the way we handle your insurance filing and any remaining bill payments

Payment Information
MedQuest Associates offers you the ability to pay your account online using Visa, MasterCard, Discover or American Express.

All you'll need...
You will need to have both your statement and method of payment on hand in order to complete the online payment process. Be sure to have the Code ID and Access Number printed on your statement ready.
To make a payment, select the regional site you were seen in from the list to the right »
Billing & Insurance
Billing and Insurance
At MedQuest Associates, we want to assist you in coping with your financial requirements. Each health insurance company has different rules for filing claims. You may incur added expense if you fail to follow your insurer's requirements. For patients with insurance, you will be required to pay any deductibles or co-insurance dictated by your insurance plan at time of service. Our staff will call your insurance company to get the best estimate of what you will owe for the procedure. Please remember this is just an estimate. The final patient amount owed will be determined after your insurance company processes your claim.

Pre-Certification
Many insurance companies list special instructions on the card regarding pre-certification or prior authorization for services. These instructions may require you to contact your company before your procedure (even for an emergency procedure). If your insurance company requires a preauthorization for your procedure, our Center will work with your referring physician to obtain the authorization. However, you as the patient should always ensure that the authorization if required is obtained. This will ensure the claim will be paid in a correct and timely manner. Check your card. If it shows you must call your insurance company for authorization, please make sure that you or a member of your family phones the company without delay. Usually, you must do so within 24 hours.

Health Insurance Plans
In most cases, MedQuest Associates will bill your primary health insurance company directly. If we haven't heard from your insurer after 30-45 days, we may ask for your help in contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits.

Medicare
If you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance policies you may have. All unpaid balances may become your responsibility, depending on your plan type and benefits.

Workers' Compensation
If the bill is related to treatment for an on-the-job injury or accident, we will file a claim with your employer's workers' compensation insurance carrier after authorization. Claims that are denied may ultimately become your responsibility.

Medicaid
If you have a Medicaid insurance product, we will bill in accordance with your plan's policy. If we are not listed as a provider with your Medicaid product you may be responsible for the balance.

Un-Insured Options
For your convenience, MedQuest Associates accepts most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards.
Payment plans can sometimes be arranged in accordance with MedQuest Associates policy.

Financial Assistance for the Uninsured and Special Financial Programs
We will work with you to see if you meet requirements for special financial programs.
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